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Contact Center Lead
Ref No.: 18-05289
Location: Beaverton, Oregon
Our client, a leading fortune company is looking for Contact Center Lead. This is for an initial duration of 6 months located in Beaverton, OR.
Working hours:
  • The schedule will either be Sunday-Thursday 9-6 or Tuesday-Saturday 9-6.
  • First two weeks of training would be Monday-Friday 9-6.
  • In this role, you'll act as a liaison between business unit/brand and the consumer services team, seeking out relevant information to bring back to the team, and will proactively provide relevant information to teammates to enhance customer service.
Requirements for the position include:
  • Bachelor's degree in Business or related field required
  • 2 years' related work experience in lieu of a degree
  • Minimum 3 years' experience in Customer Service, Retail and/or Sales, including 1 year of experience in a lead or supervisory role
  • Strong Customer Service skills are critical, including experience with escalated customer service issues.
  • Experience providing Customer Service via multiple methods (phone, e-mail, live chat, face-to-face, postal mail, etc.) desired
  • Strong problem solving/resolution skills.
  • Superior decision making skills, including the ability to quickly understand and analyze new information and situations.
  • Effective oral communication skills and extensive written communication skills.
  • Experience with Right Now web tool a plus.
  • Retail and/or e-commerce experience preferred.
Qualified candidates please send your word format updated resume at the earliest to , Thank You!