Previous Job
Service Contract Admin
Ref No.: 18-02189
Location: Brea, California
Position Type:SupplyChain
Start Date / End Date: 02/19/2018 to 02/18/2019
Our client, a leading fortune company is looking for Service Contract Admin .This is for an initial duration of 12 months located in Brea, CA.

  • Manages all aspects of the company's service contract functions.
  • Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold.
  • Reviews, administers, and tracks service contract proposals and renewals.
  • Explains service terms to customers and answers questions about contracts.
  • Invoices, credits, and processes all service contracts in the company's systems.
  • Secures necessary approvals and ensures that the standard contract terms are followed.
  • Escalates issues involving customer claims about service to management.
  • May participate in review of customer issues and may recommend modifications to the services or terms.
  • May assist with contract negotiations.
  • Knowledge of Microsoft Dynamics, Office, and Adobe a plus.
  • French speaking preferred, but not required.

Key Responsibilities:
  • Process all POC IT annual service agreements, assuring timely invoices, verifying prices to purchase orders, match purchase orders and invoices, entering into ERP system.
  • File and maintain all documentation for contract and invoices.
  • Assist in monthly processing of invoices to assure monthly revenue targets are met.
  • Achieve and maintain a positive rapport with customers in order to update them of their upcoming agreement, helping them to renew the contract and invoice them accordingly.
  • Use CRM to retrieve customer and other installed base information, all work order updates, and to make changes as required.
  • Collaborate with the sales and POC IT team to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Renew POC IT service contracts and invoice customers as needed.
  • Assist with the transfer of billable calls to invoice customers timely.
  • Identify opportunities for combining open work to maximize efficiency of POC IT solution or tech support team based on specific criteria.
  • Adhere to compliance requirements at all times.

Requirements for this position:
  1. Position Specific Competencies / Experience
  • Ability to work a set 9 hour shift anytime between 5am – 7pm
  • Excellent communication skills
  • Organizational capability
  • Sense of urgency
  1. Education
  • Associates Degree or equivalent with 2+ years relevant experience - OR - Bachelor's Degree or experience in billing, invoicing and contract audits.
  1. Language
  • English
  1. Office technology
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.

Key Relationships:
  1. Internal
  • Must communicate timely and accurately with upper management and internal departments such as POC IT, Marketing, Tech Support , Field Service, Customer Service, Finance, Bids and Contracts, HR, IT.
  1. External
  • Must create and maintain strong relationships with customers and key purchasing influencers.
Qualified candidates please send your word format updated resume at the earliest to , Thank You!