Previous Job
Desktop Support
Ref No.: 18-01977
Location: San Francisco, California
Position Type:Direct Placement
Start Date: 02/08/2018
Desktop Support

Position Description
Location: San Francisco, CA
Required Skills / Experience:

· MUST HAVE strong Level 3 hardware break fix experience

· Comptia A+ Certification
· Laptop PC, Install/Support
· Desktop PC. Install/Support
· Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
· Face-to-face support as well as remote support experience
· Needs a thorough understanding of Windows 7 & 10 and PC hardware.
· Needs a thorough understanding of MS Office 2010 support
· PC imaging and setup proficiency
· Should be well organized and have good communication skills as he/she will be interfacing directly with the customer
· Technical and procedural documentation skills are a plus
· Experience working with Bloomberg application is a plus (or financial company IT support experience)
· Provide troubleshooting, problem solving and on-site technical support for all hardware/software computer deployments and related issues for all levels of users
· Analyze, test, implement and support the rollouts of new client equipment such as PCs, laptops, and tablets
· Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
· Provide client level support for all IT deployments and project
· Optimizing hardware/software/networking products and configurations as scripted and ensuring customer satisfaction.
· Manage users in Active Directory and image PCs using SCCM.
· Ability to work in high pace environment and financial company background (or other similar environment) a plus
· Demonstrated Leadership skills; ability to work on a team; good attitude!

Day to Day Work:

· General hardware break/fix of laptops, desktops, some server work
· Troubleshooting and repair of hardware and software issues to maintain business continuity
· Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like iPhones, iPads, and MS Surface
· New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
· Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.

Duration- 12 months  
Ray Santos I I Sunrise Systems Inc I 105 Fieldcrest Drive Suite 504 Edison, NJ 08837 I (732) 395-4426 I
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