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Laptop Refresh Tech
Ref No.: 17-14918
Location: Dorchester, Massachusetts
Position Type:Contract
Start Date / End Date: 12/01/2017 to 02/02/2018
Job Title: Laptop Refresh Tech
Job ID   :  17-14918
Location: Dorchester, MA 02125
Duration:  3 months

  • Perform Laptop refresh and data migration
Primary Responsibilities
  • Troubleshoot desktop operating system, application errors and PC hardware issues.
  • Troubleshoot minor server-hardware issues.
  • Manage trouble tickets from inception to closing, includes tracking resolution progress and updating customers on ticket status.
  • Provide OS and database maintenance.
  • Set up and maintain user desktop environments; relocate and set up peripherals as may be required.
  • Order, inventory, and return IT parts and equipment as needed. Maintain printers; troubleshoot issues.
  • H. S. diploma or GED A+ certification.
  • 2+ years support experience that includes the following: User desktop setup Windows, UNIX, and/or Linux OS Client and/or Dell server hardware Active Directory or Novell networking
Related Skills and Competencies
  • Strong verbal and written communication skills for customer interface and documentation.
  • Organizational and time-management skills with ability to multitask effectively
  •  Ability to learn new technologies.
  Work Environment
  • Office
Training Requirements
  • On-the-job training in ManTech policies and procedures
            Bhavana. S | Recruiter
            Desk: (732) 313 – 0250 | Fax: (732) - 692 - 8944
            Email: | URL:
            Ray Santos I I 
            Sunrise Systems Inc. I 105 Fieldcrest Drive Suite 504 Edison,
            NJ 08837 I (732) 395-4426 I