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Business Analyst
Ref No.: 20-10490
Location: Santa Clara, California
Position Description
Positions: 1
Work hours: 8:00 EST – 5:00 PST Monday - Friday
Location: HM will consider remote candidates but they MUST relo to the Santa Clara area at their own expense once onsite work is permitted
Travel: No

Duration: 18 months
Contract to Hire: Possible - based upon performance

Job Description:

Top 3 Skills:

• Supporting Microsoft Applications and Platform (O365. Teams, SharePoint Online) and related COTS applications, preferably for local government
• Bachelor's degree or higher in CS, CIS, MIS
• MSFT O365 certifications
• Proven problem-solving ability, and ability to work independently

The IT Application Systems Analyst II (M365) position will be responsible for performing the analysis, design, enhancements, major deployments, upgrades, support, monitoring, troubleshooting, and user/role-based security maintenance for various Microsoft O365 platforms and applications supporting the client. 
This position will primarily, but not exclusively support applications for Microsoft Office365, Teams, and related MSFT Platform systems.

• Provide continual Enhancements to existing and new technologies
• Work with client business partners to implement new enhancements from the analysis to implementation phases, while ensuring that thorough testing occurs
• Support business objectives and ensure alignment with existing and new solutions
• Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing
• Perform direct research on potential technology solutions in support of software procurement efforts
• Respond to Customer Service Requests/Minor Enhancements as required
• Partner with Project Management Office (PMO) Team and Business Relationship Manager (BRM) to serve as technical lead over business-critical projects
• Act as liaison between the Customer and Third-Party Vendors to support and enhance COTS and SaaS (Cloud)-Based systems
• Coordinate with other IT Service Towers to ensure application technical requirements are met
• Provide Operational support for existing solutions
• Receive Incidents relating to system issues and outages
• Troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors
• Produce timely Incident reports documenting system downtime
• Support identification of Root Cause Analysis
• Monitor systems for issues such as quality, accessibility and work with departments to resolve
• Develop and maintain technical and operational procedure and work instruction documentation
• Provide On-Call support as needed
• Work under the direction of the IT Business Application Services Manager for:
• Resource Allocation and Prioritization • Regular updates through status updates, staff meetings, and face to face interaction
• Benchmarking, analyzing, and making recommendations with supporting data for the improvement and growth of the environment
• Ensuring application documentation and portfolio are comprehensive and kept up to date
• Following Change Control Procedures
• Staying current with the latest technologies

• Bachelor's degree or higher in CS, CIS, MIS
• Relevant work experience may substitute for required education.
• Minimum 3 Years supporting server and client/server-based IT systems running on Microsoft O365/Teams/SharePoint Online and Microsoft Windows Server and SQL
• Experience in administering Microsoft applications and online platforms
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage assigned project tasks to successful completion
• Excellent customer service and communications skills along with ability to maintain productive team collaboration
• Ability to troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors
• Strong problem-solving abilities
• Does not require software development experience
• Able to work independently on tasks assigned

• ITIL framework and SDLC methodologies
• Understanding of client server technologies and relational database concepts desired

Ray Santos
Sunrise Systems Inc
105 Fieldcrest Drive Suite 504 Edison, NJ 08837
(732) 395-4426
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