Previous Job
Customer order management (field service engineering spare parts)
Ref No.: 19-15977
Location: San Jose, California
Our client, a leading medical technology company is looking for a Customer order management. This is for an initial duration of 9 months and is located in San Jose, CA
  • Order Management for forward stocking locations (FSLs), field service engineering (FSEs), and trunk stock Inventory spare parts is responsible along with the 3 person team for administrating and expediting orders for 125 domestic field service engineers who place orders daily that need to ship that same day for next day delivery in order to bring customers’ instruments back up and running.
  • Volume is over 1000 shipments per month and the goal is 95% arriving the next day after order is placed. Acts as a liaison in problem resolving, research and problem/dispute resolution.
Hours: 10 to 6 pm Monday thru Friday with some overtime
Duties and responsibilities:
  • Demonstrates and communicates to FSEs and internal production, procurement, and supply
chain providers working knowledge of BD Bioscience product features / spare parts and
how products/ spare parts are used in FSEs businesses. Communication with FSEs is on a daily basis via email, text, and cell phone.
  • Performs tasks related to pre-sales service, order fulfillment and post-sales service
  • Addresses moderately complex issues such as finding stock for obsolete parts, transferring
orders between plants or stock locations and communicating FedEx delays to FSEs
  • Resolves moderately complex FSE order issues with minimal supervision
  • Recommends alternate products to meet FSEs needs
  • Has developed knowledge and skills in own job family; still acquiring / expanding fundamental
knowledge and higher-level skills; applies said knowledge and skills to a variety of standard
  • Works with moderate guidance in own area of knowledge
  • Occasional data entry in the Baxter tool-Prophet
  • Bachelor's degree required with 2-4 years of experience or only some college required with minimum 5 years order administration experience
  • Strong communication English skills oral and written
Physical demands:
  • May be required to travel up to 5% of time
Computer skills:
  • Windows based applications: MS Word, MS Excel (VLOOKUP’s ability a big plus), ServiceMax experience a huge plus
  • At least 2 years SAP experience required

Qualified candidates please send your word format updated resume at the earliest to /  Thank You.