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Customer Care Representative
Ref No.: 19-14801
Location: Center Valley, Pennsylvania
Sunrise System Inc. is currently looking for Customer Care Representative in Center Valley, PA with one of our top client.
Job Title: Customer Care Representative
Job Id: 19-14801
Location: Center Valley, PA 18034
Duration: 6 months
Position Type: Hourly contract Position (W2 only)
 
Responsibilities
  • Organization and Record Keeping to maintain and place priority on ongoing "Continuous Improvement Plan ".
  • Function as the primary contact for FIS Customer Service related issues.
  • Successfully execute requests for information by working with the appropriate internal team members.
  • Successfully execute requests for documents copies requested by customers and other groups in the organization (Collections, Finance, Auditors).
  • Coordinate the team email boxes, by responding or coordinating a response by reaching out to the appropriate team members or other groups in the organization (Collections, FIS Sales) to obtain resolution to issues.
  • Effectively manage the inflow of incoming requests to maintain optimal service of customer (internal and external) needs and requests and to help identify the volume and type of requests.
  • Update contract insurance information with renewal certificate information as received, and request renewal certificates for those expired as needed to keep contracts up to date.
  • Assist in the order review/release process for FIS orders to allow timely order shipment.
  • Perform other related duties and/or work as assigned.
Qualifications
  • High School Diploma or equivalent required;
  • Associates Degree preferred two (2) to three (3) years' experience in Operations or Customer Service required.
  • Demonstrates strong organizational skills, strong propensity to multi-task, extremely detail oriented motivated, results oriented.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fast paced environment, effectively prioritizes workload/time management, excellent verbal and written communication/customer service skills.
  • Judgment Required.
  • This position requires the ability to handle numerous responsibilities at one time. 
Contact
Abdul. A
Direct: (732) 272 0298 | Email: Abdul.A@sunrisesys.com
Or
Michael Peng
Direct: (732) 272 0265 | Michael@sunrisesys.com