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Customer Service Representative
Ref No.: 19-13008
Location: Tampa, Florida
Sunrise System Inc. is currently looking for Customer Service Representative in Tampa, FL with one of our top client.
Job Title: Customer Service Representative
Job Id: 19-13008
Location: Tampa, FL 33609
Duration: 12 months
Position Type: Hourly contract Position (W2 only)
 
Summary
  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience
  • High school diploma or GED preferred.
  • 0-2 years’ customer service related experience required.
Contact
Yatish. S
Direct: 732-272-0328 | Email: Yatish.S@sunrisesys.com
Or
Michael Peng
Direct: (732) 272 0265 | Michael@sunrisesys.com