Previous Job
Consumer Affairs Specialist
Ref No.: 17-00013
Location: Mansfield, Massachusetts
Position Type:Contract
Start Date / End Date: 01/23/2017 to 01/19/2018
Consumer Affairs Specialist in Mansfield, MA
1 year Contract

Rate is 17/hr. on W2


Review, evaluate, classify and perform follow up activities on all product complaints relative to the identity, quality, reliability, safety and effectiveness of medical devices. Evaluates for reporting criteria to Government Agencies to determine if the event reasonably suggests a device may have or could have caused or contributed to a death or serious injury.

(1) Evaluates incoming complaint information and maintains the record in the electronic database.
(2) Performs follow up activities to obtain additional information.
(3) Use and maintain database(s), provide analysis and trending data all on complaints.
(4) Determines Reportability of complaints to Government Agencies.
(5) Identify and document appropriate complaint categories to assure trend accuracy within the complaint database.
(6) Ensures record documentation is maintained in a constant state of audit readiness per internal policies.