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CRM Data Steward I
Ref No.: 16-00506
Location: Waltham, Massachusetts
Position Type:Contract
Start Date / End Date: 03/07/2016 to 09/09/2016
Job Title - CRM Data Steward
Location Waltham, MA
Job Ref NO - # 16-00506
  • The CRM Data Steward works directly with sales reps and users of the Customer Relationship Management and Roster systems to ensure that customer and user data is accurate, user requests are triaged appropriately, questions are answered, and all changes are processed in a timely fashion. This role will have specific oversight into preparing and cleaning data for a new business unit launch, and will be responsible for working with vendors to ensure accurate data, as well as performing independent quality checks and validation.
  • In addition, the person selected will be a primary point of contact for field-based sales rep questions, responsible for quickly and effectively responding to users and resolving issues while documenting processes and metrics. The candidate will need to build a deep understanding of the data in the system and understand the "why " of the information presented to users in order to provide explanations. Finally, this role will need to quickly and accurately enter new sales rep hires into the Roster system and ensure that they are supported with appropriate access, alignment and permissions.
  • Excellent written and oral communication skills are required, as are attention to detail and problem-solving skills. A successful candidate will have the ability to tackle problems in the absence of documentation or guidance and come up with effective solutions--as well as to develop ways to more efficiently process large volumes of data under tight deadlines.
  • This is an excellent opportunity for a detail-oriented, organized and motivated individual to get broad exposure to pharmaceutical sales operations across multiple business units.

    The candidate must have:
  • An undergraduate degree from an accredited university
  • Experience in a customer-facing role, such as customer service or support
  • Data maintenance experience
  • Excellent written and oral communication skills, including experience writing documentation
  • Detail-oriented mindset

    An ideal candidate will also have the following:
  • Exposure to the Pharmaceutical industry
  • Familiarity with the Veeva CRM system
  • Familiarity with Javelin Roster Manager
  • Master Data Management experience