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Business Data Senior Analyst
Ref No.: 15-02880
Location: Jacksonville, Florida
Position Type:Contract
Start Date / End Date: 11/16/2015 to 05/31/2016
Job Title: Business Data Senior Analyst
Location: Jacksonville, FL
Job Ref: # 15-02880
Pay Range: $19/hr to $23/hr



PRIMARY DUTIES
Responsible for designing, developing, and implementing capabilities for collecting, analyzing, and reporting key metrics, trends, and other information as needed for the Customer Experience and Service Deliver team. 
DUTIES AND RESPONSIBILITIES
  • Collaborate closely with business leaders to
    • Extract join and reconcile relevant data from various data repositories
    • Conduct deep-dive analysis to identify patterns, root causes and trends
    • Design and build functional score cards for the Customer Experience and Service Delivery teams.
    • Develop ideas and propose solutions for problem issues
    • Measure the success of strategic initiatives
  • Assess industry standards and establish benchmarks for reporting/comparison.
  • Design and build operational and analytical dashboards for senior management.
    REQUIRED SKILLS AND CHARACTERISTICS
  • Intellectual curiosity
  • Attention to detail
  • Strong work ethic
  • Ability to multi-task and work independently in a fast-paced, dynamic environment. 
  • Able to navigate around a complex, matrix organization,
  • Strong problem solving skills with ability to logically analyze complex processes and systems.
  • Enthusiasm for data driven decision-making
  • Strong listening, written and oral communication skills
    TECHNICAL EXPERIENCE
  • Experience with KPIs, score cards, and dashboards.
  • Proficiency in Excel, pivot tables and creating visual representations of data.
  • Knowledge of Access and Sequel preferred, SAS experience a plus 
  • Experience with Operational Analytics 
  • Familiarity with financial modeling skills – NPV, ROI, etc.
  • Experience with budgeting, forecasting is a plus. 
  • Statistics experience a plus
    EDUCATION
  • Bachelors degree in an analytical field, such as: Mathematics, Engineering, Finance, Computer Science, or Economics or equivalent job experience
  • Three or more years of progressive work experience in Business/Data Analytics