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Business Data Senior Analyst
Ref No.: 15-02880
Location: Jacksonville, Florida
Position Type:Contract
Start Date / End Date: 11/16/2015 to 05/31/2016
Job Title: Business Data Senior Analyst
Location: Jacksonville, FL
Job Ref: # 15-02880
Pay Range: $19/hr to $23/hr

Responsible for designing, developing, and implementing capabilities for collecting, analyzing, and reporting key metrics, trends, and other information as needed for the Customer Experience and Service Deliver team. 
  • Collaborate closely with business leaders to
    • Extract join and reconcile relevant data from various data repositories
    • Conduct deep-dive analysis to identify patterns, root causes and trends
    • Design and build functional score cards for the Customer Experience and Service Delivery teams.
    • Develop ideas and propose solutions for problem issues
    • Measure the success of strategic initiatives
  • Assess industry standards and establish benchmarks for reporting/comparison.
  • Design and build operational and analytical dashboards for senior management.
  • Intellectual curiosity
  • Attention to detail
  • Strong work ethic
  • Ability to multi-task and work independently in a fast-paced, dynamic environment. 
  • Able to navigate around a complex, matrix organization,
  • Strong problem solving skills with ability to logically analyze complex processes and systems.
  • Enthusiasm for data driven decision-making
  • Strong listening, written and oral communication skills
  • Experience with KPIs, score cards, and dashboards.
  • Proficiency in Excel, pivot tables and creating visual representations of data.
  • Knowledge of Access and Sequel preferred, SAS experience a plus 
  • Experience with Operational Analytics 
  • Familiarity with financial modeling skills – NPV, ROI, etc.
  • Experience with budgeting, forecasting is a plus. 
  • Statistics experience a plus
  • Bachelors degree in an analytical field, such as: Mathematics, Engineering, Finance, Computer Science, or Economics or equivalent job experience
  • Three or more years of progressive work experience in Business/Data Analytics