Content Developer
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Content Developer
Ref No.: 15-02863
Location: Irving, Texas
Position Type:Contract
Start Date / End Date: 11/02/2015 to 11/04/2016
Job Title: Content Developer
Job Location: Irving, TX
Job ID: 15-02863
 
Job Description:
 
Content Writer
Client needs a Content Writer who thrives in a dynamic, fast-paced environment and has a strong content development and editing background. 

As a Content Developer, you will be responsible for creating and implementing high quality content in support of our knowledge center and customer service website. You will work with internal subject matter experts (SME's) to create, review, edit and maintain knowledge center content as well as help ensure use of that content. You will also look to leverage the use of relevant external content where appropriate. 
 
What You Will Be Doing:
  • Collaborate effectively with our customer care teams across multiple locations to develop knowledge center content and materials
  • Collaborate effectively with our web development team and design to create website content (e.g. error messages, button labels, help text, etc.…)
  • Write and edit customer facing knowledge center content to better help customers self-serve
  • Write and edit website content
  • Collaborate with internal experts to optimize and maintain knowledge center content for usability and accessibility, while maintaining a high bar for quality
  • Be very hands-on; work directly with the customer service team globally to understand their processes in detail and produce world-class knowledge center articles and content
  • Use writing skills and attention to detail to evaluate, uphold, implement, and champion content standards that reflect the voice of client
  • Assist other writers with reviewing and technical editing
  • Participate in all aspects of the documentation process, from planning to content maintenance
  • Manage multiple workstreams concurrently
Qualifications & Experience:
  • Two or more years of experience in a technical writing or content development role (or similar experience).
  • An undergraduate degree in communication, technical writing, education, or related field.
  • Experience developing and supporting knowledge or reference content for Customer Service teams and related positions
  • Experience with technical customer service organizations (experience with AWS Support Customer Service ideal)
  • Familiarity with online knowledge center
  • Strong written and content creation skills
  • Customer focused with a strong track record of supporting internal and external customers
  • Strong attention to detail in a deadline-driven environment
  • Proven experience designing and delivering customer-oriented documentation and knowledge content.
  • Can conceptualize technical/functional information and turn it into practical knowledge center content that people will use
  • Ability to research, write and edit effective content with a focus on the intended audience.
  • Ability to self-direct, self-edit, multi-task, prioritize assignments and manage projects
  • Highly organized with strong attention to detail.
  • Technically savvy and competent with MS Office and also with the use of knowledge base tools.
Writing Samples required.