Customer Retention Representative
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Customer Retention Representative
Ref No.: 15-00391
Location: 2588 Fire Mesa Ave Ste 140 Las Vegas NV 89128 UNITED STATES, Nevada
Position Type:Contract
Start Date / End Date: 02/23/2015 to 04/30/2015
Job title:Customer Retention Representative
Location:Las Vegas NV
Job #:15-00391

Qualifications:
  • Minimum of 1 year customer service experience.
  • Strong communication skills.
  • Excellent interpersonal skills. Aptitude for problem solving
  • Ability to determine solutions for customers.
  • Intermediate level of Microsoft Office (Word, Excel, Email).
  • High School diploma or GED required.
Responsibilities:
  • Contact and identify the reason the customer has indicated they no longer desire or need Client's services.
  • Reassure the customer that we will work diligently to resolve outstanding issues.
  • Coordinate sales and operational efforts to resolve problems, while updating the customer on progress towards a resolution.
  • Work closely with Sales, Service and Installation Team Managers to develop a resolution plan.
  • Document and track progression and results of saving or reinstating customer accounts.
  • Inform sales reps of latest sales policies, techniques, pricing, equipment and technology.
  • Follow company policies and procedures while executing day to day functions.