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Associate Customer Operations Specialist
Ref No.: 14-01653
Location: O Fallon, Missouri
Position Type:Contract
Start Date / End Date: 10/06/2014 to 10/05/2015
Job Title: Associate Customer Operations Specialist
Location: O Fallon, Missouri
Job#: 14-01653

General InformationGeneral Information
Job Description:[[Overview]]


Purpose of team
Customer Operations Services (COS) acts as a single point of contact for our external customers and internal business partners. COS completes analysis of wide variety of customer business and technical inquiries, providing end-to-end ownership. COS is in essence The face of Client to ensure our customers receive world class support.

Purpose of job
COS provides operational and technical support for customers by proactively analyzing a wide variety of issues, determine needed actions, and follow through to resolution. We interact with customers to provide information in response to inquiries about products or services, handle, resolve or coordinate the resolution of customer issues.

You are the right fit for this job if you:
- Motivated to be a part of driving a world beyond cash
- Embrace change by keeping an open mind to changing plans and incorporates change into your daily work life
- Understands relationships and participates in teamwork and collaborative efforts

[[Role]]

As an Associate Customer Support Specialist, you will:
- Need to have a basic understanding of the four party payment process model
- Serve as focal point for basic customer issues, concerns and requests for enhancements
- Capture detailed and accurate information about issues, concerns and enhancements
- Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
This role requires general supervision; decisions and actions are based on established procedures and assigned tasks.

[[All About You]]

To be successful in this job you should possess:
- A basic college education or equivalent work experience with emphasis in business, finance or information technology
- Previous experience supporting external customers
- Good interpersonal and team oriented skills
- Basic written and verbal communications skills
- Basic computer skills (Mainframe, Microsoft Office)
- The ability to organize and prioritize tasks based on current business needs

Work Conditions:
Business dress code will be required from time to time.