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Sr Technician, Operations Support
Ref No.: 18-03051
Location: Kansas City, Missouri
Position Type:Contract
Start Date / End Date: 06/27/2018 to 06/26/2019
Job Description: Job Description Summary
Overview
• Globally partnering with our Customers to deliver world class technical support for Client infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for Client’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure, and be a key stakeholder in Client Incident and Change Management processes.
• Regularly perform data analysis to determine Client’s performance and identify areas of improvement.
• Have you worked in a control center environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?




Role
• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about You

• Associate’s Degree or equivalent work experience
• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
• Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.