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Support/Admin Technician II
Ref No.: 18-02949
Location: Cary, North Carolina
Position Type:Contract
Start Date / End Date: 06/25/2018 to 12/24/2018
Job Title: Support/Admin Technician II
Location: Cary, NC
Duration: 6 Months

Job Description:
Reviews, analyzes, and evaluates information technology backup infrastructure operations. Determines and implements the proper implementation of backup technology in support of administrator requirements to ensure the proper data protection is in place. Serves as primary point of contact between administrators and the technology support staff. May require a bachelor's degree in a related area and 5-10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Individual will report directly to the Director of Storage Operations. A wide degree of creativity and latitude is expected. The person selected for this position will need to have or obtain Tricare certification.

• Working knowledge / Experience in EMC Avamar, Data Domain, and Networker
• Working knowledge / Experience in EMC Data Protection Advisor
• Working knowledge of Service Now
• Basic knowledge of Windows, Linux, and Unix Operations – knowledge of basic commands
• Ability to configure backup agents according to specific settings for security and retention in both Avamar, Data Domain, and Networker
• Ability to troubleshoot backup and restore failures on Windows, Unix and Linux servers with varied configurations, such as SQL clusters, Oracle applications, DB2 databases
• Ability to performed data restorations for server and file system upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer
• Ability to multi-task
• Ability to be on-call for emergency production backup/restore issues