Previous Job
Previous
Sr Technician, Operations Support
Ref No.: 18-02925
Location: O Fallon, Missouri
Position Type:Contract
Start Date / End Date: 06/30/2018 to 06/29/2019
Job Title: Sr Technician, Operations Support
Job Location: O Fallon, MO
Job Duration: 12 months

Shift Timings:
6:00 PM to 6:00 AM

Sunday, Monday, Tuesday and every alternate Saturday


Job Description: Job Description Summary
All about Us

Client is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

Overview
• Globally partnering with our Customers to deliver world class technical support for Client infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for Client's global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure, and be a key stakeholder in Client Incident and Change Management processes.
• Regularly perform data analysis to determine Client's performance and identify areas of improvement.
• Have you worked in a control center environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?

Role
• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All about You
• Associate's Degree or equivalent work experience
• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
• Demonstrates the ability to function in 1 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network)
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.