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Software Developer
Ref No.: 18-02883
Location: San Diego, California
Position Type:Contract
Start Date / End Date: 06/04/2018 to 12/31/2018
Job Title: Technical Consultant
Location: San Diego, CA
Duration: 6 months

San Diego, CA is the primary location

About Client
Client provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in various organizations to make the decisions that matter most, all powered by the world's most trusted news organization.

Business Unit:
Client markets an integrated suite of applications that governmental entities use in the assessment and collection of property taxes and other revenues. These are collectively known as Aumentum. The Professional Services team is responsible for standing up the software for the customer. Technical Consultants play a key, customer facing role in this process, from initial configuration to conversion assistance to process analysis to requirements/bug triage to training and testing assistance.

Position Title: Technical Consultant
Role Summary:
  • Meet with the customer's subject matter experts to attain a thorough understanding of the contractual requirements to be addressed by Aumentum's modules used in the assessment and collection of property taxes and other revenue.
  • Work with the Client data conversion team to assure that data from the customer's current system is properly populated to the new database.
  • Collaborate with the customer to configure the system for maximum process efficiency.
  • Recommend process changes that will produce maximum software benefits to the customer.
  • Facilitate application training sessions.
  • Compose documentation to address newly added or modified functionality.
  • Triage customer-reported defects throughout the implementation.
  • Work with other Client departments (Development, QA, Project Management) in an agile process to bring products to market.
  • Be available for business travel up to 50 percent of the time.

Major Responsibilities / Accountabilities:
  • Leads data mapping exercises with customers and implementation engineering teams to translate data from source system into standard import table layouts.
  • Works with implementation engineering to ensure data is imported correctly. Provides quality assurance for imported data using validation scripts and regression testing.
  • Leads functional workshops to fit customer requirements to existing product functionality. Identifies areas of needed configuration, application change or customer business process change.
  • Documents and presents functional requirements to customers and solicits feedback.
  • Customizes and configures applications to agreed specifications or provides recommendations for this.
  • Designs, develops and documents workbooks, spreadsheets and associated deliverables within forecast time-scales and budgets agreed with customers.
  • Supports other team members with analytic activities, including assisting with the development and execution of test plans.
  • Provides market or business information from the field to appropriate Marketing and Product Management groups to assist product development.
  • Trains end users and customer development staff in the functionality of products, participating in the development of training and eLearning tools.

Key Relationships:
Internal
  • Other Technical Consultants
  • Product team
  • Engineering team
  • QA team
  • Support team

External
  • Customer subject matter experts (requirements and functionality)
  • Customer technical staff (conversion)
  • Third party contractors (conversion)

Technical /Professional Skills & Competencies: As described below.
Essential Skills:
  • Verbal and written communications – The Technical Consultant must be able to communicate complex ideas to business and technical staff in both written and verbal form. These communications may be with the customer, co-workers, or third parties.
  • Customer relations – The Technical Consultant must maintain an effective working relationship with customers.
  • Process analysis – The Technical Consultant must be able to understand the purpose and flow of the customer's existing processes in order to facilitate the most advantageous combination of software configuration and customer workflow. Experience with the assessment and/or collection of property taxes and other revenue will be vitally important in performing this job function.
  • Time management – The Technical Consultant must be able to correctly prioritize work and exert the discipline to address the highest priority tasks first.

Desired Skills:
  • Common business applications such as Excel, Word, PowerPoint, and One Note
  • Database tools such as SQL Server, T-SQL, Access, and Oracle
  • Other tools such as Visio, Crystal Reports, desktop sharing applications and electronic document management systems.

Education/ Certifications:
A four year college degree with a major related to computing, business, real estate, or management is strongly preferred. Primary direct experience includes using a property tax system in a governmental tax office (assessor/appraiser, treasurer/collector, auditor, clerk/recorder) or working for a company that offers software to support those governmental tax offices. Other pertinent experience includes software implementation, technology consulting, customer relations, technical writing, business analysis, and teaching. Related professional certification is important but not required.

Important Personal Characteristics:
  • Integrity – To a great extent, a customer's perception of the company's value system is formed by the behaviors demonstrated by the Technical Consultant. Client' employees must model high ethical standards.
  • Collaborative mind set – Our implementation teams are just that – teams. They often meet to discuss options and coordinate efforts. The Technical Consultant must be able to consider team recommendations with an open mind and assist others when necessary.
  • Self-starter – Since Technical Consultants are normally home-based rather than office-based, a strong capacity to work with minimal supervision is crucial.
  • Organized, detail-minded – The Technical Consultant must be able to design and execute activities necessary to achieve project objectives for which he or she is responsible.
  • Positive attitude – Project work may be hectic, confusing, contradictory, even contentious. The Technical Consultant must be able to maintain a positive, results oriented attitude with customers and co-workers.
  • Leadership – The Technical Consultant must exercise effective leadership skills to deliver a successful project implementation.