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Public Content Contractor
Ref No.: 18-02867
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 06/18/2018 to 12/18/2018
Job title : Public Content Contractor
Location : Mountain View, CA
Duration : 6 months

Project Name: Monetization Integrity
  • The team specializes in providing top-notch support to FB's content creators who create content that might conflict with monetization policies.
  • The team manages the end-to-end support experience for creators who become ineligible to monetize due to violating Monetization Eligibility Standards (MES) and/or Brand Safety guidelines.
  • The team would review requests submitted via internal and external reporting channels.
  • Each member would be trained on relevant policies necessary to make decisions (i.e. Brand Safety guidelines and Implementation Standards).
Primary responsibilities include:
  • Respond to internal and external requests within SLAs
  • Provide excellent service to all stakeholders (i.e. content creators, XFN partners, etc.)
  • Serve as an "on-call” in case of emergencies (may require weekend shifts)
  • Provide language support for the team if content needs to be translated Aggregate partner feedback
  • Public Content Contractor
  • Ability to quickly absorb training on product and tool functionality
  • Strong attention to detail and commitment to high accuracy
  • Self-starter with experience surfacing trends proactively
  • Communicates clearly verbally and via email
  • Experienced Client application user on mobile and web
  • Ability to perform well autonomously