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WhatsApp Trust and Safety Contractor (Bahasa)
Ref No.: 18-02825
Location: Menlo Park, California
Position Type:Contract
Start Date / End Date: 06/04/2018 to 02/04/2019
Job title: WhatsApp Trust and Safety Contractor (Bahasa)
Location : Menlo Park, CA
Duaration : 8 months

  • Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue. Candidate will uphold the trust and safety efforts at client site and work on a team of contractors to maintain consistent workflows.
  • Answer many different inquiries through the online queue.
  • Review user accounts daily to determine whether or not they are spam accounts.
  • Ensure the maintenance of high-quality support and a high degree of professionalism. Candidate will have access to sensitive user data.
  • Work with the trust and safety team to further spam fighting efforts and communicate trends that you're seeing that will help improve our support.
  • NOTE: In this position, there may be photo's and URLs that contain adult or graphic material.
  • Fluent in Bahasa
  • Strong attention to detail and a self-starter
  • Team player and independent
  • Someone who goes above and beyond on projects A-Z
  • Communicates clearly verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Experience reviewing and working with corporate / public policies within client