Online Operations Agent I
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Online Operations Agent I
Ref No.: 18-02659
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 05/19/2018 to 11/19/2018

Job Title: Online Operations Agent I
Location: Mountain View, CA
Duration: 6 Months

We need a detail oriented, computer literate and tech savvy agent to:
Triage incoming requests, utilizing technology, superior customer service and judgement.
Find creative ways to identify, assess and solve open-ended problems within a given high-level framework
Respond within a timely manner and working 1:1 in real time.
Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics
Become an expert, have a Strong ability to offer confident recommendations, and embody curiosity and resourcefulness
Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices
Identify tool and process efficiency gains with analytical perspective
Update and maintain customer profiles and account information
  • Experience in tech, hospitality, concierge, executive assistants, or service industry desired
  • Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
  • Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
  • Ability to work in a high performance team environment
  • Comfortable working in a fast-paced, start-up environment
  • Previous tech experience a plus
  • Previous unconventional or web-based customer service experience a plus'