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Media Operations Contractor
Ref No.: 18-02623
Location: Menlo Park, California
Position Type:Contract
Start Date / End Date: 06/01/2018 to 12/07/2018
Job Title: Media Operations Contractor
Location: Menlo Park, CA
Duration: 6 Months
  • Client was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another.
  • With over a billion people using the service and more than fifty offices around the globe, a career at Client's offers countless ways to make an impact in a fast growing organization.
  • The Media Operations team develops solutions for public figures and media publishers on Client's and Instagram by improving the media content ecosystem on Client's by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights.
  • This individual will work with media partners, providing support, collecting feedback, and managing communication.
  • This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.
  • Provide an amazing support experience to our public figures and media publishers across the Client's platform
  • Assess, quantify, and implement workflow improvements to scale out support
  • Solicit, organize, and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously