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Level III Production Support
Ref No.: 18-02333
Location: Ann Arbor, Michigan
Start Date / End Date: 05/21/2018 to 05/20/2019
Job Title :: Linux Engineer
Location:: Ann Arbor,MI
Job Description
  • This position will primarily be responsible for supporting the think or swim production environment from a technology leadership role..
  • The Engineer Consultant position will provide expert level engineering, strategic and support direction for a set of Oracle 11G+ database clusters running on Red Hat Enterprise Linux
  • The Engineer Consultant will also design and implement changes to the environment that increases sustainability, resiliency, efficiency, and availability.
  • This associate is expected to contribute to projects as the tech lead and offer solutions to engineering conflicts.
  • Responsibilities also include supporting the production environment, responding to event escalations, and assisting in service restoration.
  • Set strategic direction for systems and support of these technologies
  • Provide 24/7 on-call leadership support
  • Document system diagrams operational readiness procedures
  • Design and implement technology solutions to complex production liabilities
  • Design production processes that are in line with business needs
  • Provide design direction for other Engineers in T2
  • Analyze statistics and Incidents to develop and execute availability improvement plan
  • Design, integrate, and deploy vendor solutions to the production environments
  • Design and Implement process improvements that drive towards improved availability, resiliency, and efficiency
  • Provide coaching and training for Engineer I, II and Sr levels within Support group.
  • Provide 24/7 on-call leadership suppor
  • Assist Production Support Engineers in escalated production incidents with emphasis on databases
  • Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in database functions, outputs, and content
  • Provide detailed report and analysis on root cause and action items required to prevent repeat problems
  • Quick response to system monitors, alerts, escalations and all outages
  • Focus on driving packaged automation scripts to support and reducing manual work
  • Ability to be allocated to multiple Enterprise Projects requiring internal and external technology resources
  • Provide technology leadership on multiple Enterprise Projects
  • Deliver a consistent solutions across the enterprise
  • Communicate to Management about service disruption impacts and root cause analysis
  • Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis
  • Ensure excellent service to all Production Support clients and business partners
  • Communicate process and operational changes to department staff.
  • Communicate effectively to executive management
  • Communicate effectively with other database engineering and support organizations

Requirements:
  • BS Degree Preferred
  • Expert Oracle 11g/12c RAC/GI experience
  • Experience with Red Hat Enterprise Linux 6.5 or above
  • Strong database tuning and performance analysis experience
  • Ability to work well under pressure in production support situations
  • Solid written and verbal communication skills
  • Strong learning agility, curiosity and problem solving skills
  • Solid written and verbal communication skills
  • Ability to act independently with limited supervision within scope of responsibility.
  • Ability to cross train and provide direction for other associates
  • Ability to practice Continuous Process Improvement
  • Agility when dealing with multiple projects and production issues
  • Expert knowledge of multiple technologies and environments
  • Ability to provide expert recommendations on production solutions