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Job Title: Application Support Engineer
Location: Ann Arbor MI
1. Monitor, maintain, & support Client facing applications as well as internal enterprise systems
*Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content *Quick response to system monitors, alerts, escalations and all outages
2: Provide Support Leadership in designated support systems
*Provide 24/7 on-shift support on rotating schedule including specific designated systems *Study software documentation to understand our applications business and technical alignment for providing maximum support *Analyze statistics and Incidents to develop and execute availability improvement plans *Work with peers and vendors to design technical solutions to complex application issues *Focus on driving packaged automation scripts to support *Focus on service restoration and reducing Mean Time To Restoration (MTTR) *Maintain space requirements on servers
3: System Knowledge Acquisition
*Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system *Continue comprehension of proprietary systems and subsequent system and procedural updates *Provide the role of SME for the systems designated by Management
4: Perform a set of daily operational duties that ensure seamless operation of production systems
*Perform routine maintenance on application servers and track system performance *Maintain space requirements on servers *Recognize opportunities for improved process or procedures
5: Communication / Service
*Communicate to the Management about service disruption and take initial measures for damage control *Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis *Provide excellent service to all Production Support clients and business partners
*3-4 years related experience
*5 years total experience
*4 year college degree
*Linux administration skills
*Java and Middleware Software Support Experience *Strong learning agility, curiosity and problem solving skills *Solid written and verbal communication skills *Ability to act independently with limited supervision within scope of responsibility.
*Leadership skills. Ability to take charge and lead others in service restoration *Ability to cross train and provide direction for other associates *Ability to practice Continuous Process Improvement *Familiarity with SQL and/or Oracle database environments (simple queries, analysing logs, administrative tools)
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