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Service Coordinator
Ref No.: 18-02257
Location: Menomonee Falls, Wisconsin
Position Type:Contract
Start Date / End Date: 04/23/2018 to 09/03/2018
Job Title : Service Coordinator
Dob Location : Menomonee Falls, WI
Job Duration : 5 months of contract
  • High School or equivalent 3 years experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus).
  • The qualified candidate will be an integral part in the continued success and growth of the Service Department.
  • This position requires a high energy level with a focus toward customers and a strong desire to succeed.
  • Good organizational skills, attention to detail and excellent communication skills are required.
  • Scheduling general service calls, preparing and invoicing service calls.
  • Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for Service
Support Duties:
· Communicate with our Service Resource Center for all service calls.
· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
· Reassign work as needed, making judgments based on current workloads & priorities.
· Regular contact of customer to communicate status changes.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
· Validate and perform invoicing transactions for service calls in ACE daily.
· Completed service calls to be invoiced within 48 hours.
· Maintain confidentiality of customer and employer information at all times. ·