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Transcriber, Solutions Operations
Ref No.: 18-02161
Location: Danvers, Massachusetts
Position Type:Contract
Start Date / End Date: 04/30/2018 to 08/03/2018
Required Function 1:
Transcribes portions of member responses to IVR calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.
Required Function 2:
• Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.• Complete strategic transcription/marking projects as requested.• Report member DNC requests to Transcription Manager.• Escalate member reports of Adverse Events to the appropriate PM/SC as necessary.• Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary.
Required Function 3:
• Excellent written and oral communication skills.• Able to type at least 50 wpm accurately.• Excellent listening skills.• Ability to work independently with minimal supervision.• Ability to work under pressure with time constraints.• Proficient with Microsoft Word, Excel, Outlook, Internet Explorer.• Bachelor's degree preferred.• Knowledge of Spanish a plus.• Healthcare experience a plus.• Transcription test must be taken on-site.