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Triage Specialist Contractor Lead
Ref No.: 18-02136
Location: Austin, Texas
Position Type:Contract
Start Date / End Date: 05/08/2018 to 08/07/2018
Job Title: Triage Specialist Contractor Lead
Job Location: Austin, TX
Jov Duration: 3 months

Job Description:

General administrative duties such as scheduling trainings, booking conference rooms, taking attendence, etc. for immediate team as well as broader organization
Conduct/Lead weekly or bi-weekly team meetings
Monitor queue volumes and oversee workload distribution related responsibilities
Field policy and administrative questions from the team
Enforce our SLAs by reviewing and taking action accordingly

3-5 years work experience in Operations (ideally in Tech or Fortune 500 company)
Past experience overseeing teams of 5-10+ people
Tech savvy with advanced Excel skills; previous experience with ticketing systems is ideal
Experience working in high volume, fast-paced, and ever-changing environment
Ability to communicate effectively
Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
Ability to learn workflows and policies quickly and apply this learning to workflows
Strong attention to detail
High energy, passion and good sense of humor
Bachelors' required