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Patient Service Specialist
Ref No.: 18-02058
Location: Minneapolis, Minnesota
Position Type:Contract
Start Date / End Date: 05/17/2018 to 06/03/2019
Associate Patient Service Specialist
Spotlight Call:
Wednesday April 18th at 12:30 PM CST
+1-415-655-0003 US Toll
Access code: 924 187 531

Part Time - 20 hours per week
Top 3 skills/experience desired:
1. Contact Call Center or Customer Service experience
2. Advanced verbal and written communication skills
3. Knowledge of FDA/GMP/MDR device regulations

Education Required: 4 year degree/Bachelors
Years’ Experience Required: 0-2 year experience

Preferred qualification-Spanish Speaking

Responsibilities may include the following and other duties may be assigned. Provides advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems. Acts as a liaison between sales personnel and technical staff.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education (typically University).

DIFFERENTIATING FACTORS Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones . May have some involvement in cross functional assignments. Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex . Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence: Communicates primarily and frequently with internal contacts . External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decisionmaking. Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.

Requires a University Degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.