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Position Description: This is Direct Hire Order for Senior Housing Program Analyst / I Salary is between $64,298 - $90,017 Under the direction of the Housing Policy Manager, the Senior Housing Programs Analyst (Sr. Client Analyst) will have the primary day-to-day responsibility to provide expert program analysis, monitor and develop or update policies and procedures based on knowledge of federal and state subsidized and affordable housing programs to ensure regulatory compliance The Sr. Client Analyst will interpret and analyze housing programs regulations; perform program audits for existing housing programs processes; prepare and conduct training, review; evaluate and write administrative plans, policies and procedures; propose new policies and procedures, recommend changes and conduct quality control audits; assume responsibility for the HPD budget process and monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. • Responsible to provide expert analytical support for housing assistance programs including consistent and on-going research and analyze housing programs regulations; interpret and summarize regulations; develop and train on department operational policies and procedures; prepare and submit reports and recommendations; formulates guidelines and/or prepares a variety of reports on regulations. • Create, prepare and present training and training materials on policies, procedures and/or computer programs/systems used by staff. Evaluate and analyze computer programs for effectiveness; make recommendations as to program use or modifications needed; work closely with the Information Technology Unit to create, review and assess automated reports; • Analyze, evaluate and document a variety of data, including workflow processes and procedures, input and output and flow of information, using data flow diagrams and report layout design techniques. • Develop and implement internal mechanisms for the review of proposed local policies, procedures, and database to formulate, assemble and distribute procedure/training materials and make recommendations based on evaluated data. • Design, write and generate reports, brochures, newsletters and public notices and assists in organizing Agency related public events; attend and make presentation at a variety of meetings or workshops. • Generate and monitor reports analyzing trends and statistical output in order to maintain quality control, register new users, management user accounts and administer security control and other needs. • Maintain continuing interaction with other Agency departments for consultative and feedback purposes, outside public agencies, private sources, and tenants and owners for informational purposes. Respond to inquiries from the public, political representatives, or other social services agencies. Represent the Agency at professional conferences. • Conduct quality control audits and reviews of processes and may also audit the work of staff, and outside agencies to assure accuracy. Develop review systems to measure progress and audit and evaluate housing assistance programs; prepare and submit recommendation for program design and administrative processes. • Participate in technical support for housing programs fraud cases; researches cases and provides back-up support functions. Assume full responsibility for special projects; provide technical expert support to management and other staff. • Prepare and present a variety of technical reports and records; conduct research and comprehensive data collection to support analysis; and ensure compliance with HUD guidelines and Agency policies and procedures. • Attend and conduct meetings; assist in coordinating workshops for tenants and landlords. Participate in a variety of special projects as assigned including research of new programs and services. May act as a liaison with outside agencies. Conduct administrative hearings and apply appropriate regulations and policies in making determinations to uphold or reverse administrative decisions as needed. • Prepare or assist in the preparation of budgets; receive and incorporate recommendations as appropriate. Assist with budget monitoring and reports. • Review, administer and monitor contracts for services provided and oversee the performance of contract employees. • Assist in the request for proposal process including research, task definition, evaluation of proposals and selection process; on-going administration of various affordable housing programs. Including monitoring contracts and advising participants’ of regulatory requirements related to real estate transactions. • Ensure adequate controls are installed and implemented and that substantiating documentation is approved and available. May lead and coordinate various external and internal audit processes, and ensure administered programs and processes are in compliance with mandated guidelines; rules; regulations and procedures through inter department management. .
Skills Required : Job Competencies • Knowledge of complex principles of research and data collection. • Requires the ability to gain knowledge of Agency administered programs and substantial experience in conducting the most complex analysis and policy and procedure development in the implementation of a variety of Authority-administered housing programs. • Ability to read, interpret and understand and apply regulations, Federal, State, local laws and codes. • Knowledge of subsidized and affordable housing programs administered by the Agency and their rules, regulations, requirements, and guidelines. • Housing-related federal, state, and local codes and laws. Tenant and owner rights and responsibilities related to housing. Health, safety, sanitation, and structural factors involved in residential housing. • Department office procedures and various types of office equipment. • Strong problem solving skills, and the ability to exercise sound judgment and make decisions base on accurate and timely analyses. • Project management knowledge and skills • Provides assistance and serves as a back up to other employees of the department as needed. • Performs other related duties as required. Certificates, Licenses, Registrations Must have possession of or the ability to immediately obtain and retain a valid California Driver License and a driving record acceptable to the Agency. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 10 pounds. Physical Ability Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as bright/dim light or repetitive wrist motion. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position. The Housing Agency of the County of Santa Clara
Experience Required: Education and/or Experience Bachelor’s Degree in Social Sciences, Public or Business Administration or related field; and a minimum of five (5) years experience performing analytical tasks and policy writing, review, staff training and quality control audits is required. Knowledge and experience in affordable working with subsidized and affordable housing programs is preferred.
Education Required:Education and/or Experience Bachelor’s Degree in Social Sciences, Public or Business Administration or related field; and a minimum of five (5) years experience performing analytical tasks and policy writing, review, staff training and quality control audits is required. Knowledge and experience in affordable working with subsidized and affordable housing programs is preferred. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent oral and written communication skills are required. Mathematical Skills • Requires the ability to coordinate, manage and/or correlate data. • Exercise judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components and in the formulation of operations strategy. • Requires the ability to interface with staff, determine, extract, tabulate, and summarize data/information and includes performing subsequent actions in relation to these computational operations. Reasoning Ability • Solid knowledge of implementation methodologies. • Comprehend and interpret complex rules, regulations and laws. • Think critically, analyze issues and make rational recommendations. Plan, problem solve, monitor and coordinate activities and ensure compliance with established goals. Make rapid and sound independent judgments.
BEHAVIORAL COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required. Commitment: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers. Effective Communication: Ensure important information is passed to those who need to kno
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