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Position Description The primary purpose of this position is to perform a variety of tasks to support the day-to-day business of Authority properties. The incumbent works to ensure maximum occupancy of units and to sustain successful residency of program participants. Duties include providing customer service to residents, conducting housing/grounds inspections, and providing general clerical and administrative support to the Property Manager. The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. ? Greets housing residents, applicants, and the public with professional courtesy, tact, and respect. ? Collects rent and other charges from residents and enters corresponding data into computer system. ? Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview. ? Maintains an onsite presence and is readily available to tenants during established business hours for the assigned development. ? Assists with administrative management of property by performing duties including conducting re-examinations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, and maintaining associated records. ? Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information. ? Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures. ? Provides customer service to residents, answers incoming calls from the general public, and responds to inquiries regarding program information. ? Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations. ? Conducts intake by holding orientation sessions to advise eligible clients about program participation; conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents. ? Schedules and conducts re-certifications; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification. ? Assists in preparation for compliance review-related functions, such as preparing annual certification packets, conducting face-to-face certification reviews, locating missing records, auditing resident files, or assisting in preparing eviction notices. ? Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units. ? Generates, reviews, and sends a variety of reports, including daily close-out, month-end, and year-end reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for assigned site. ? Maintains a supply of various forms and flyers for residents and the general public; receives, sorts, and distributes incoming/outgoing correspondence; maintains and fulfills supply needs by checking stock to determine inventory levels. ? Assists with general maintenance duties, including but not limited to picking up grounds and common areas. ? Assists Property Manager by researching and obtaining necessary documentation or data when requested; completes special projects related to housing management activities as needed. ? Assists with resident services initiatives. ? Performs other related duties as assigned.
Skills Required To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. ? Knowledge of the general operations and procedures of HA properties and HUD housing programs. ? Knowledge of the regulations affecting HA housing programs and demonstrated ability to understand the terms, conditions, and content of HA standard operating procedures for property management. ? Knowledge of the proper HA procedures for collecting, processing, and recording rental transactions. ? Skills in the operation of commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications. ? Skills in providing instruction on the HUD and HA program requirements to potential participants. ? Skills in customer service and resident relations. ? Ability to prepare and present ideas in English, in a clear and concise manner, both orally and in writing. ? Ability to perform program-required computations with speed and accuracy. ? Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds. ? Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, subordinates, and the general public. Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Agency. Uses appropriate judgment & decision making in accordance with level of responsibility. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Experience Required At least two (2) years of administrative experience in property management. Must be recent! An equivalent combination of education and experience may be considered. Must possess a valid driver’s license.
Experience Preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching, stooping/crouching, and handling/grasping; operating computers and other office equipment; driving, moving about the properties; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 50 pounds.
Education Required H.S. minimum or GED
Additional Information Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position generally works on Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.
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