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Jr. Project manager (Remedy)
Ref No.: 18-09285
Location: San Jose, California
Start Date: 08/13/2018
 ·  Experience in project management activities/ PM Tools
·  Experience working with ticketing software and knowledge of standard support methods and procedures.
·  Prioritize queue with SLA standards.
·  To organize work, problem solve, and multi-task.
·  Provide excellent customer service in a fast paced environment.
·  Perform other projects and duties as assigned.
·  Assist clients over conference call on the computer.
·  Exposure of metrics and data collection