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Position Description The Dispatcher provides a base of communication to MCDOT employees who are away from the Durango Complex whether on location in the field, on a construction, maintenance or repair job site or traveling in a County vehicle and/or operating County equipment during regular business hours and as required during after regular hours. Knowledge of radio codes, phonetic alphabet, 10-codes and type codes. Skilled in verbally communicating with others to convey information effectively, identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Use of computer applications including spreadsheets, database and word processing software. PRIMARY DUTIES: This job may include the following job duties and is not an all-inclusive list of all job duties that may be required. Employees will be required to perform other related duties as assigned. • Answer the multi-line telephonic system and maintain continuous radio availability during normal business hours. Prioritize information, differentiating between critical and non-critical. Verify jurisdictional ownership of incoming trouble reports. Dispatch locations, communicating all relevant information to responding crews. • Prepare electronic documentation of the incident/event. • Follow up with supervisors on the status of work not yet completed. Coordinate communications by notifying all responsible parties to an incident and/or event. • Contact the appropriate MCDOT response crew, government agency, utility company or service contractor necessary to resolve and/or respond to the trouble call, the request for maintenance/repair or the emergency event. • Maintain and retain detailed records of MCDOT’s response to the call and subsequent actions. • Assist customers with complaints and/or reports of problem areas. Return calls to assure customer’s concern has been addressed. Coordinate communications within MCDOT across divisional lines to all responsible parties to an incident/event. • Document all incidents/events into the RCRS (Road Closure and Restriction System), including change of status. This involves all MCDOT maintenance and repair work that directly affects the motorist, the roadway, the shoulder, visibility issues and pedestrian activities. • Maintain checklists, contact lists, operational procedures and resource materials for emergency response, Palo Verde, regional emergency events and day-to-day operations. The Radio Dispatcher will keep a log of information received & transmitted. The Radio Dispatcher maintains current internal after-hours standby and contact lists for Signals, Signing, Field Supervisors and REACT. . May prepare and update other MCDOT contact lists and reference/resource materials as needed. Researches maps and other resource materials to determine jurisdiction of ownership. • Reference County-wide/Departmental/Divisional policies and procedures to ensure proper response to the general public’s requests for assistance and inquiries. • The radio call card is a legal record and the Radio Dispatcher is responsible to provide all records upon request. The Radio Dispatcher is responsible for the accuracy, completeness & retention of the records. The Radio Dispatcher will search and compile records contained in their area to assist in responding to claims against MCDOT. • Dependent upon the emergency event the Radio Dispatcher will communicate with MCSO (Maricopa County Sheriff’s Office), other jurisdictions, monitor rain and stream gauges, flooded roadway warning flashers, traffic signal status and other available resources to communicate relevant information regarding the event. The Radio Dispatcher will facilitate communications, compile & generate reports reflecting the general status and dispatch crews to locations. Provide regular updates to the supervisors’ involved. • Participate in emergency response exercises, e.g., Palo Verde Nuclear Generating Plant and Flood Drills by coordinating communications over the radio between Emergency Management and the Mobile Command Post adhering to a structured response plan. • Assist other government agencies and County departments with information and roadway status reports. • Generate and distribute daily electronic reports that monitor status of pending MCDOT maintenance and repair work.
Skills Required Ability to: -Use a multi-line radio system. -Speak clearly, concisely and in an organized manner, which includes using proper pace, volume and grammar. -Use effective time management skills to handle multiple tasks at one time with numerous interruptions. -Concentrate on a task without getting distracted, this involves concentrating while performing stressful tasks. -React quickly and calmly in emergency situations. Knowledge, Skills, and Abilities: Knowledge of radio codes, phonetic alphabet, 10-codes and type codes required. Interpersonal communication skills, time management, problems solving, and decision making skills, etc. Must be able to use a multi-line radio system. Should be proficient in the use of a personal computer and a database or tracking system. This person must possess the ability to work in stressful and/or emergency situations while maintaining a calm demeanor and articulating in a clear and logical manner over the radio, on the telephone and in person. Must be able to work independently. Must have the ability to multi-task and follow each task through to completion.
Skills Preferred National Certification (IMSA) in Radio Dispatch. FEMA training in the National Incident Management System.
Experience Required A minimum of one year of dispatch experience using a two-way radio or switchboard telephone equipment in a Public Safety or an Emergency Management System (EMS). Must have at least one year of experience in working with Microsoft Excel 2010, and Microsoft Word 2010.
Experience Preferred National Certification (IMSA) in Radio Dispatch. FEMA training in the National Incident Management System.
Education Required A High School Diploma or G.E. D.
Additional Information Knowledge, Skills, and Abilities: Knowledge of radio codes, phonetic alphabet, 10-codes and type codes required. Interpersonal communication skills, time management, problems solving, and decision making skills, etc. Must be able to use a multi-line radio system. Should be proficient in the use of a personal computer and a database or tracking system. This person must possess the ability to work in stressful and/or emergency situations while maintaining a calm demeanor and articulating in a clear and logical manner over the radio, on the telephone and in person. Must be able to work independently. Must have the ability to multi-task and follow each task through to completion. This position is stationary in an enclosed office space. This position is subject to constant interruptions and ever changing event status. This position must be able to prioritize tasks and complete work in a fast moving environment. This position may require working during emergencies, after normal wo
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