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Senior Support Engineer
Ref No.: 18-08809
Location: Framingham, Massachusetts
Start Date: 08/03/2018
• Investigate and resolve L2 production support incidents for applications built on Java/J2EE, Ruby, Hive, Websphere Commerce
• Implement break fixes and minor enhancements
• Create/modify reports built using unix scripts and SQL jobs.
• Be the onsite
contact for 24x7 support model involving offshore team and including weekends.

• Strong technical skills in Java
/J2EE with either Ruby/rails or Hadoop Hive experience;  Websphere commerce experience is a plus
Experience with SQL, unix environment and scripting
• Should have good troubleshooting skills to troubleshoot production issues, and should possess good technical skills to be able to do permanent code fixes for bugs, work on enhancements and minor development projects
• Candidate should possess experience in client facing role and should also have experience in onsite-offshore co-ordination
• Resource will be required to provide on-call support over weekends during EST hours