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Customer Service Inbound I
Ref No.: 18-08144
Location: Trenton, New Jersey
Position Type:Contract
Experience Level: 1 Years
Start Date: 07/18/2018
Customer Service Inbound I

Performs technical duties of a basic or repetitive nature involving the
review, processing, data entering or recording, and issuance of documents
in accordance with applicable laws, regulations, policies and procedures

Provides information to customers regarding department/agency programs
and services and the requirements of licensure, certification, and other
authorizations

Answers basic and/or routine questions, explains rules, regulations,
policies and procedures, clarifies forms, provides simple instruction or
direction to customers in the completion of applications, and resolves
issues and problems of an uncomplicated nature

Requests information from customers to determine their needs, or
purpose of visit

Evaluates, authenticates and verifies information and official documents
presented by customers and applicants; issues permits, licenses, and
other official documents; explains reasons for denial of issuance when
necessary

Greets customers and answers telephone inquiries; refers the more
complex or difficult inquiries to a senior level staff member

May operate a cash register and issue receipts for services rendered

Verifies the completeness and accuracy of information on forms and
applications

Conducts information searches in electronic or manual file systems

May compose basic correspondence in response to in-person or
telephone requests from customers or others

Sorts, indexes, and files documents according to established guidelines
and procedures

Maintains essential records and files