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Solutions Engineer, UrbanCode
Ref No.: 18-06729
Location: Memphis, TN, Tennessee
Start Date: 06/25/2018
 Solutions Engineer, UrbanCode
Experience:   5+ Years
Job Description
Do you want to help customers win with world class DevOps products?  As a Solutions Engineer at UrbanCode, you will specialize in applying enterprise-grade tools to support continuous integration and continuous deployment at some of the world's largest companies.
In this diverse role, you will contribute to sales opportunities and implementation projects by applying and extending product capabilities to enable our global customer base.   You will build integrations for our product suite that includes UrbanCode Deploy, Build and Release.  You will engage in technical design, coding of new features, bug fixes, support escalations, integrations with other software development lifecycle tools based on customer requirements and your industry knowledge.
This role is a complex, fast-paced, and high-throughput environment where frequent context shifting, customer interaction, and multi-tasking are required.  Come and join the team, take ownership of a successful program and help us construct the next generation of DevOps capabilities.   We work in a fun and modern team environment.
  • Apply subject matter expertise to improve DevOps effectiveness and generate real business value for our customers
  • Advise customers, partners and colleagues to successfully adopt UrbanCode software
  • Install, configure and optimize UrbanCode products as needed by the customer
  • Integrate UrbanCode products to third party applications including coding custom plug-ins as needed
  • Continuously improve the quality and efficiency of delivering customer solutions
  • Transfer customer engagement learnings to the UrbanCode product management team
  • Maintain ongoing product and industry knowledge including partner and competitor products
  • Provide onsite, tailored product training to customers in a classroom environment
  • Provide technical and subject matter expertise to help with win sales opportunities
  • Engaging in product support efforts to resolve customer issues and drive adoption
  • Knowledge of Application Lifecycle Management, Software Delivery and DevOps
  • Experience as a Software Development Engineer including experience with server side Java and client side scripting languages (e.g. Java, Groovy, Javascript, Ruby, Python)
  • Excellent communication, collaboration, reporting, analytical and problem solving skills including the ability to influence customers and co-workers
  • Ability to multi-task and prioritize tasks and comfortable with short deadlines
  • Experience in giving online and in-person technical demonstrations
  • BS in Computer Science or equivalent experience
  • Willingness to travel 25+% of time
  • English: Fluent
  • Expertise with UrbanCode products
  • Experience in a technical consulting capacity
  • Experience focused on automated build and deployments and/or DevOps
  • Classroom training experience
  • Clean background to qualify for government and other high security clearance customers