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Position Description ** The primary purpose of this position is to plan, coordinate, and organize a variety of programs related to the Family Self-Sufficiency program. The incumbent assists residents with becoming self-sufficient and economically independent by determining the community’s needs and providing useful resources and services. In addition, the incumbent is responsible for maintaining positive working relationships with local social service and provider organizations. ** ? Assists the Resident Services Director in developing, implementing, coordinating, and monitoring programs which meet HUD requirements and initiatives such as FSS, homeownership, housekeeping, and families’, children’s, and senior citizens’ programs. ? Provides case management, planning, coordination, and delivery of services that support the Family Self-Sufficiency (FSS) and homeownership programs. ? Conducts in-depth assessment of client needs; develops and updates case plans with clients individually, as a family, or in other small groups. ? Identifies obstacles faced by FSS participants and residents; coordinates with partners and service providers to offer various programs, resources, and events that will enhance residents’ quality of life and ability to enter workforce, including but not limited to: adult basic education, literacy, GED attainment, budgeting and finances, parenting, youth programs, health awareness, and homeownership; communicates with all parties (Authority staff, residents, and service providers) to provide updated program information and receive related feedback. ? Networks and develops relationships with other housing authority professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that Authority staff and residents are made aware of available services and assistance options. ? Recruits FSS participants from the roster of current participants of the Housing Choice Voucher program or the Public Housing Program. ? Conducts orientation meetings to inform interested and selected participants about FSS program. ? Conducts one-on-one initial assessment interviews with potential FSS participants, assists in preparing contracts, preparing needs assessments, and making referrals. ? Plans and conducts workshops and other events for FSS participants. ? Assists FSS participants in preparing applications and forms for school grants, scholarships, employment, and other activities. ? Locates testing facilities to assist FSS participants in completing job placement assessments. ? Reports escrow accounts and provides FSS/Social Services Reports on a monthly basis. Files case studies for FSS participants as required. ? Performs onboarding duties for families as they join the FSS program, including but not limited to: preparing contracts; preparing and conducting an assessment on each participant to identify needs; and documenting findings and goals. ? Provides counseling and mediation services in resolving resident/owner problems within HUD guidelines. ? Prepares marketing materials for activities or programs and contact outside community agencies to increase public and resident awareness of Authority programs. ? Monitors progress of FSS participants and takes appropriate steps in support of participants. ? Assists FSS participants by calculating escrow and establishing an escrow savings account as earned income increases. ? Represents the Authority in the community, serving on boards or committees and attending and supporting community functions; communicates HACA’s message to the community. ? Collects, analyzes, and reports data on the performance of the Authority’s FSS program activities. ? Coordinates resident transportation to job and healthcare related functions. ? Develops and maintains relationships with local landlords and promotes HCV program to potential new landlords. ? Maintains awareness of social and welfare services, new legislation, development, and trends relevant to the field of community and resident services. ? Performs other related duties as assigned.
Skills Required * To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). * Must have the ability to learn other computer software programs as required by assigned tasks. ? Knowledge of HUD, federal, state, and local laws and regulations, as well as HACA policies and procedures related to the position. ? Knowledge of case management processes including intake, assessment, and referral. Skills in maintaining accurate, thorough, and confidential case records in compliance with applicable programs. ? Knowledge of the community, its resources and dynamics applicable to the delivery of Authority programs in assigned areas of responsibility. ? Knowledge of the typical problems and needs of the HACA resident population. ? Considerable knowledge of social work and resources available through community service agencies. ? Skill in composing accurate and timely programmatic reports in compliance with related regulations. ? Skill in customer service and resident relations. ? Ability to represent the Authority effectively in making presentations and conducting meetings with clients and community/public organizations. ? Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and abilities. ? Ability to perform duties with a high degree of judgment, discretion, and confidentiality. ? Demonstrated skill in providing instruction on the HUD and HACA program requirements to potential participants. ? Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, community partners, and local, state, and federal officials; Ability to communicate with people from a broad range of socio-economic backgrounds. ? Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, subordinates, and the general public.
Experience Required minimum of three (3) years of experience in public housing or social services case management.
Education Required Bachelor’s degree in social services, public administration, or related field
Additional Information Must possess a valid driver’s license and be insurable under the Authority’s plan.
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