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Fiscal Assistant
Ref No.: 18-02158
Location: Allentown, Pennsylvania
Position Type:Contract
Experience Level: 2 Years
Start Date: 03/26/2018
Position Description *Performs a variety of specialized clerical activities to support the functions and services of the bureau. Under direction, works from a thorough knowledge of the bureau's operational policies, procedures, practices and State Tax laws.* • Performs work priorities as scheduled by supervisor, based on specific weekly and monthly assignments, projects and deadlines for completion. • Updates and maintains tax accounts records by adding new accounts, deactivating closed accounts and updating account information in multiple systems. • Reviews records (e.g. property tax and business files) to determine business account status. Performs necessary account maintenance. • Assists with billings by processing payments, receipts maintenance, and stuffing envelopes. • Processes payments received by mail or at the counter. • Reconciles receipts and payments resulting from cash register activity daily. Prepares deposit of these payments daily. • Assists public in person, by telephone, mail, and e-mail explaining tax calculations and billing procedures along with processing refund requests. • Processes invoices for approval/payment to submit to Accounts Payable. • Receives all City mail deemed unidentifiable by mailroom to research, locate, and re-route to proper department. • Other duties include mediating and re-routing taxpayer complaints; assisting citizens in preparation of paperwork and property documenting bureau files. • Processes a variety of documents and forms involving the bureau's functions and services. • Prepares monthly collection and exoneration reports for the bureau. • Researches and gathers data required for record keeping, reports and other activities. • Performs related filing, copying, and scanning activities. • Positions involves extensive contact with the public, with external users of the bureau's services, and with other external authorities to provide, obtain or explain non-routine information relating to the bureau's activities, procedures and policies. • Performs related work as may be required.
Skills Required • Knowledge of business English, spelling and grammar • Knowledge of basic computer skills • Ability to maintain confidentiality in all work-related situations • Ability to operate office machines • Ability to write legibly • Ability to understand and follow complex oral or written instructions • Ability to explain complex situations clearly and concisely • Ability to process and review billings, make arithmetic computations and tabulations with speed and accuracy • Ability to deal courteously and tactfully with the public and establish and maintain working relationship with other employees
Skills Preferred
Experience Required 1+ year of related work experience • Customer service experience • Considerable experience with varied office and clerical tasks of an accounting nature
Experience Preferred
Education Required High School Diploma and additional accounting courses beyond high school • Including courses in bookkeeping
Education Preferred
Additional Information