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Ref No.: 18-01768
Location: Denver, CO, Colorado
Position Type:Contract
Experience Level: 2 Years
Start Date: 03/05/2018
Position Description **This position is responsible for operating the PBX switchboard and greeting visitors to RTD's Blake Street Office. Duties include providing professional level customer service by pleasantly greeting callers and visitors, answering questions, directing callers and visitors to appropriate locations, and attending to the needs of a diverse customer base in a sensitive manner. Also provides clerical support as directed by supervisor. ** • Serves as initial point of contact for visitors, telephone calls and deliveries to the agency. • Efficiently and courteously answering multi-line telephone system. • Responds to routine inquiries, takes messages, or routes callers to appropriate parties. • Greets visitors and notifies appropriate employee or office of arrivals. • Accepts deliveries and contacts offices for retrieval. • Formats and keyboards correspondence of reports. • Working knowledge of office practices, proper grammar, spelling and punctuation, and basic arithmetic.
Skills Required • Proficient in the use of personal computers in a Windows environment. • Ability to efficiently and courteously answer multiple telephone lines • Ability to accurately take clear, concise messages or route callers. • Highly reliable and independent worker. • Ability to read, understand and apply policies/procedures. • Knowledge of PBX telephone switchboard operation, which includes the ability to manage high volume telephone calls in an efficient, professional manner. • Ability to use professional level interpersonal skills to interact with the general public and RTD staff, either face-to-face and by telephone. This includes providing proper customer service by attending to the needs of a diverse customer base in a sensitive manner.
Skills Preferred
Experience Required 1+ yr Experience in a receptionist, administrative, and/or customer service position in a standard office environment.
Experience Preferred
Education Required High School Diploma
Education Preferred
Additional Information