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Administrative Assistant II
Ref No.: 18-00235
Location: Phoenix, AZ 85034, Arizona
Position Type:Contract
Start Date: 01/11/2018
Position Description :
  • Obtaining a professional administrative secretary to work in the Human Resources Division at Maricopa Community College District Office.
  • Confidentiality and dependability is critical.
  • Professionally welcomes and efficiently responds to diverse internal and external customers seeking HR support; serving as the first point of contact for the Human Resources Division to answer and respond appropriately to employees, candidates, and other stakeholders in person, via e-mail, and multi-line telephone.
  • Safeguards all sensitive and protected information including but not limited to HIPPA, FMLA, and employment eligibility rules and regulations, addressing various and occasional distressed situations.
  • Provides appropriate level of service to triage all incoming inquiries to the District Human Resources offices and provides follow up; seeking opportunities to enhance services as a team member of the HR Division.

Skills Required:
1. Experience operating a multi-line telephone in an office setting
2. Professional experience directly communicating with customers in person, over the telephone, and in writing utilizing proper English grammar, vocabulary, and spelling
3. Experience working with sensitive/confidential information
4. Experience using computer applications such as MS Word, Excel, or PowerPoint
5. Experience working with online HR management systems, student information systems or financial management systems 6. Experience maintaining accurate records, both paper and online

Skills Preferred:
  • Planning Skills, Problem-solving Skills, written expression,

Experience Preferred:
  • Two or more years' experience working in customer service Three years' experience working in a higher education setting preferred Experience with creating promotional materials such as flyers, PowerPoint's, emails, etc.

Education Required:
  • Associates or BA preferred
Education Preferred:
  • Higher earned degree