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Information Services Program Manager
Ref No.: 17-03526
Location: Murrieta, California
Position Type:Contract
Experience Level: 4 Years
Start Date: 08/15/2017
Position Description: DEFINITION Under limited supervision, plans, organizes and administers Information Technology (IT) or other City projects of various levels of complexity; leads, supervises, and coordinates the work of assigned professional and support staff that are acting as project team members, may respond to emergencies afterhours; and performs related duties as assigned. This position reports to the Information Services Manager. ESSENTIAL FUNCTIONS Plans, organizes, administers and coordinates the implementation of IT or other City projects, assigns and reviews the work of technical and professional team members; participates in the selection of staff for participation on project teams and assists in the development and implementation of goals, objectives, policies and procedures. Prepares a variety of periodic progress and special reports related to projects and activities; reviews cost estimates, interprets plans and specifications for contractors, and determines contractual compliance; and conducts contract bid or requests for proposal openings for IT projects, including review and approval of bid documentation. Supervises staff, planning, assigning, reviewing, and evaluating work; participates in the selection of staff and provides for their training and professional development; confers and negotiates with City employees relative to the implementation of IT projects; may serve as a member to a variety of technology committees and commissions; represents IT in meetings with representatives of City departments; governmental agencies; professionals, business and community organizations, and the public; and provides staff leadership and technical assistance to committees and facilitates project team meetings. Assists in the preparation of budgets for Capital Improvement Projects and other special projects; supports in preparing recommendations for annual grant and program budgets; provides input for and prepares various grant applications and annual performance reports of activities; and monitors legislation and developments related to areas of responsibility and evaluates their impact on City operations and programs and recommends and implements policy and procedural improvements. Performs other related duties and special projects as assigned.

Skills Required: Knowledge of: Programs, principles and resources related to the program to which assigned; developing program monitoring and evaluation techniques; administrative principles and practices, including budgeting, goals and objectives development, work planning and employee supervision, principles of grant application and proposal preparation and grant monitoring and reporting techniques; basic supervisory principles and practices; and computer hardware and software systems similar to those being used by the City's IT Department, including business applications, operating systems, and network systems as related to municipal operations. Ability to: Plan, organize, assign, review, evaluate and direct the work of assigned staff; organize work, set priorities, establish goals and objectives, and exercise sound, independent judgment within established guidelines; establish and maintain cooperative working relationships with those contacted in the course of the work; prepare clear and concise reports, correspondence, and other written materials; negotiate favorable contract terms for the City in assigned area of responsibility; analyze complex issues and problems, evaluate alternatives and recommend practical solutions; organize and prepare effective grant applications and proposals; represent the City in meetings with public agencies and others outside the City; interpret and apply complex rules, regulations, laws, and ordinances; exercise sound independent judgment within established guidelines; make persuasive oral presentations of ideas and recommendations; prepare , administer and monitor grant and program budgets; present projects to Management and City Council; and provide technical assistance and staff leadership to boards, commissions and committees.

Experience Required: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Possession of a Bachelor’s degree from an accredited four-year college or university with major coursework in computer science, information systems; business or public administration, or closely related field. Master’s degree is preferred. Three years of professional level experience in project leadership and management or similar, including three years of experience in a complex IT systems environment with related experience in area of responsibility. Two years of supervisory experience involving program or project management and with proven ability to lead and direct medium and large, complex cross-functional initiatives. Experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment, and communicating and influencing effectively at all levels of the organization is required. Strong verbal and written communication skills experience and proven ability to coach and mentor staff and project team members is required. Experience working for public agencies or public safety departments Is preferred. Project Management Professional (PMP) certification, Project Management Institute certifications, Information Technology Infrastructure Library (ITIL) or Project Management Body of Knowledge (PMBOK) are preferred.

Education Required: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Possession of a Bachelor’s degree from an accredited four-year college or university with major coursework in computer science, information systems; business or public administration, or closely related field. Master’s degree is preferred. Three years of professional level experience in project leadership and management or similar, including three years of experience in a complex IT systems environment with related experience in area of responsibility. Two years of supervisory experience involving program or project management and with proven ability to lead and direct medium and large, complex cross-functional initiatives. Experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment, and communicating and influencing effectively at all levels of the organization is required. Strong verbal and written communication skills experience and proven ability to coach and mentor staff and project team members is required. Experience working for public agencies or public safety departments Is preferred. Project Management Professional (PMP) certification, Project Management Institute certifications, Information Technology Infrastructure Library (ITIL) or Project Management Body of Knowledge (PMBOK) are preferred.