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Business Transformation Account Manager (Travel Client Vertical) - 4303
Ref No.: 17-03028
Location: Newyork City, New York
Position Type:Direct Placement
Experience Level: 5 Years
Start Date: 07/21/2017
Dear John,

A new job/position at Exl Service has been created and is available for your candidate submission. To submit candidates to this position for review, use the link and login information below:

Job Title: Business Transformation Account Manager (Travel Client Vertical)
Location: US-NY-New York

EXL is a New York-based publicly traded operations management and analytics leader that drive business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves F1000 companies across the globe in many industries including insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics.

For the past 16 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to be compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change.

EXL has grown to approximately 24,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia. The business operates within numerous industry verticals including banking and financial services, healthcare, L&A insurance, P&C insurance, transportation and logistics, travel and leisure, and utilities.

This role will manage a client portfolio within the NY & NJ territory locations, with additional occassional travel to Phoenix and Tampa location clients.

The ideal candidate will have recent experience within the Busienss Tranformation Account Manager capacity preferably focused on the Travel client vertical / industry. Managment Consulting experience with a focus on Travel clients is a plus.

The Business Transformation Client Manager will be responsible to execute strategies for Travel industry client portfolios to ensure growth and profitability of the accounts, effectively manage client relationships at appropriate level, facilitate delivery and innovation on accounts and drive client and employee satisfaction for higher productivity.

The Client Manager is also responsible for achieving the assigned annual revenue quota from existing Travel customer contracts by actively managing the client relationship as well as:
  • Develop specific sales plans for each account so they can maintain business and where possible increase the sales volume
  • Work to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
  • Drive to generate growth through account penetration and referral and direct efforts towards building sales
  • Translate clients' strategic requirements into EXL-enabled solutions to improve their business results
  • Work with others to achieve better results and forge close working relationships and alliances in order to get things done internally for the client
  • Need to have experience of handling multiple accounts – Incumbent should have proven experience in managing accounts ranging from $7M to $20 M and greater
  • Be required to work with the Client Team to achieve revenue growth and profitability targets
  • Position EXL as a strategic partner, trusted advisor and value-creator to clients
  • Stay on top of information needed by customers in an effort to serve as a resource
  • Demonstrate patience and a willingness to repeat or reinforce ideas and information until the customer understands
  • Seek to provide an appropriate solution by understanding what the customer is trying to accomplish
  • Change the sales approach or solution to accommodate the customer versus force fit the customer to an existing model
  • Understand the financial impact of developments on the industry and company
  • Promote Customer Relations by Soliciting Feedback
  • Act as quarterback of the Client Team and be the "Executive face of EXL” to the client
  • Orchestrate EXL's services into solutions that meet client's business objectives, while delivering measurable results
  • Drive the creation and execution of strategic account plans
  • Work closely with Delivery teams to meet and exceed client expectations, and resolve relationship and/or operations issues in a timely manner
  • Identify, qualify, develop and close Transformation and Outsourcing engagements within the account
  • Collaborate with other CEs, Delivery Leaders and EXL Leaders to grow the overall portfolio
  • Participate in client visits, industry events, trade shows, conferences and/or other marketing events as necessary
  • Drive process-level C-SAT/NPS

  • 4 - 5 years of related Account Management experience preferrably within the Travel industry.
  • Bachelor's degree or equivalent.
  • Effectively and proactively managed client's expectations, built deep client partnerships, and developed excellent communication and executive presence to connect at all levels in the organization.
  • Experience in mining long term complex multimillion dollar accounts, services or solutions within the existing accounts
  • Ability to communicate confidently at the C-level to build meaningful internal and external relationships.
  • Broad functional knowledge within the sector and able to connect with a variety of executive level stakeholders on their specific pain-points.
  • Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.)
  • Strategically minded and able to create a consultative and solution-minded sales environment.
  • A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues
  • Demonstrated ability to work in a multicultural global environment.

Few Key elements for the role:
  • Ability to multi-task
  • Cross Sell ability
  • Ability to work with multiple stakeholders
  • Persuasive skills
  • People management and leadership skills
  • Industry focus approach
  • Relationship management
  • Dedicated to achieving business results
  • Be a thought-leader