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Data Center Server Engineer
Ref No.: 17-02838
Location: Chandler, Arizona
Position Type:Contract
Start Date: 07/14/2017

This job is for a Data Center, Industry Standard Server (ISS) Service Engineer. The Service Engineer must be capable of troubleshooting, repairing and retesting Servers, not PCs or Printers. Some refer to this as Enterprise service repair engineers. The engineer must also be capable of handling difficult customer situations with down equipment and must be capable of clear communication of their ability to handle the repair. The same engineer may be called upon to work on basic networking equipment or attached Basic Storage devices. The Engineer could be called upon to preform or assist on installations of servers, storage and network equipment and possibly relocations. The Engineer may be asked to work in a single data center or may be asked to travel from site to site during the day and could cover a very large metropolitan geography. Onsite hardware technical support to perform troubleshooting and repair for HPE Proliant Servers. The successful candidate should have experience performing hardware troubleshooting, repairs, and firmware updates on Industry Standard Servers. Excellent customer skills, administration, and attention to detail are required. Experience with HPE Hyperscale Servers is a plus.

Within the family, there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.Advanced: Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge of the general/technical aspects of the job. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative, and technical knowledge are required to resolve problems. Work is completed independently and has the ability to handle most unique situations. Frequently determines methods and procedures for new assignments. Minimum Vocational/Diploma/Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.Experience with support of full range of Client products in Customer base.Proactive account management experience must meet HA/MCS qualifications.