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Customer Service Inbound I
Ref No.: 17-02736
Location: Trenton, New Jersey
Position Type:Contract
Experience Level: 4 Years
Start Date: 07/24/2017
Description: Under direction of a Supervising Appeals Examiner l in the Office of Benefit Appeals, Department of Labor, performs variios clerical tasks to assist in the administration of regular or special programs and answers the telephone and accurately log call information into Salesforce, performs routine clerical work of a varied nature. Addresses, stamps, and mails envelopes and other mail. Wraps packages for shipment by mail or express. Assembles and staples materials for distribution. Hand stamps letters, papers, and other documents. Provides general routine information over the telephone; refers complicated or non-complicated inquires to appropriate staff. Looks up needed information. Fills in and checks form letters and forms as directed. May do basic typing and/or data entry, which is uncomplicated and does not require skill or speed. May assist in requisitioning, storing, and distributing office supplies. May assist in locating and compiling data needed for reports. Compiles and tabulates simple numerical data. Operates varied types of office machines and equipment including duplicating and adding machine. Maintains records and files. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Records activity in Salesforce.