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Customer Operations Manager
Ref No.: 17-02684
Location: Fresno, California
Position Type:Direct Placement
Start Date: 07/10/2017
Job description
 
OLAM international is a leading agri-business operating from seed to shelf in 70 countries, supplying food and industrial raw materials to over 16,200 customers worldwide. Our team of 62,500 employees has built a leadership position in many businesses including cocoa, coffee, cashew, rice and cotton.                                                                     
 
Position Summary:
 
The Customer Operations Manager will be part of the Edible Nuts team and will be responsible for Customer Operations, Document Execution for Imports &Exports, implementing and maintaining systems and procedures for operating efficiency of the business execution.  The ideal candidate will be accountable for developing, maintaining, and nurturing relationships with our customers and various business partners to ensure timely fulfillment and execution of our orders which are processed and shipped across the US and across the World. This position will interact and coordinate with Product line management (traders), sales team, logistics operations, within the organization as well as third party plants & warehouses to maximize efficiency, and improve overall supply chain service levels.  This position will report to the VP Walnuts & Pistachios & the Director - Almonds.
 
Position Responsibilities:
 
Shipping & Logistics
 
Responsible for OLAM's customer operations to fulfill, and ship products valued over $300 million
Supervise a small team of professionals
Support multiple overseas offices within OLAM Edible Nuts portfolio to achieve strategic business goals & meet customer service levels
Continually monitor team/department for process improvement opportunities to implement and maximize operating efficiencies
Liaise with the Olam global business services (OGBS) team to handle issues and resolve exceptions
Manage, lead, motivate, and develop team members
Qualifications/ Education/Experience/Skills:
 
Experience
 
Minimum of 3 years of logistics/customer management experience
Track record of building and managing large teams spread across multiple locations
Ability to handle Fortune 1,000 customer expectations and relationships
Overall experience:  3+ years in a management role
Experience in handling customer operations of large businesses in the food sector preferred
Knowledge of food/commodities industry practices, terminology and settlement process is a plus
Skills & Personal Characteristics
 
Highly motivated, self-starter
Excellent communication skills; both written and verbal
Strong process orientation and attention to detail
The ability to win the confidence of others – internal and/external customers, suppliers, business units, and management
Ability to work with all levels of the organization
Strong practical accounting, analytical, and organizational skills
Ability to multi-task within a progressive organization
Exceptional change management leadership skills
 
Education
 
Bachelor's degree required.
Emphasis in Finance, Business or Operations Management is preferred
Note:  This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned or directed to meet the ongoing needs of the organization.