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RAPID RESPONSE CONTACT CENTER AGENTS
Ref No.: 17-02495
Location: Mesa, Arizona
Position Type:Contract
Experience Level: 2 Years
Start Date: 07/03/2017
Position Description: Position Description: POSITION TITLE: RAPID RESPONSE CONTACT CENTER AGENT Schedule: - 40 hours per week varying shifts within the operating hours of 8:00AM-6:00PM, Monday-Thursday, 8:00AM-5:00PM, Friday during our regular hours. Summer hours are 7:00AM-6:00PM, Monday-Thursday. RATE OF PAY: $12 per hour JOB SUMMARY: The Department of Outreach and Recruitment at Mesa Community College is seeking a qualified candidate to serve first-time college students throughout the enrollment process. Contact center provides services in areas of: admissions, placement testing, financial aid programs, academic advisement, community education, registration, and referrals to other related services with significant responsibilities with academic advising. Provide customer service assistance to prospective students over the phone, with text etc. • Contact leads in an outbound call center environment, working to convert potential leads into fully registered students • Assisting potential students over the phone, with texts, etc. • Ability to perform in a fast paced environment • Answer potential student inquiries in a courteous and professional manner • Follow detailed processes, procedures, and policies • Assisting potential students with enrollment service processes including but not limited to admissions, placement testing, academic advisement, community education, registration, financial aid, first semester advisement for various degree programs • Performing other duties as assigned

Skills Required: Skills Required: • Ability to provide courteous customer service • Ability to be punctual and reliable • Ability to follow written and verbal directions • Ability to prioritize tasks • Proficient with computer skills • Ability to work well with a diverse student population • Ability to communicate policies and procedures

Skills Preferred: • Bilingual Spanish speaking

Experience Required: Experience Required: • Experience working in an office setting • Experience providing customer service electronically or in person • Experience with database software system

Education Preferred: • Associate’s Degree or higher

Additional Information: