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911 Call Taker
Ref No.: 17-02241
Location: Longmont, Colorado
Position Type:Direct Placement
Start Date: 06/16/2017
 Job description
 
$3,000 sign-on bonus for successful out of state candidates                                        
 
The 911 Call Taker is responsible for:
  • Receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures
  • Obtain information from callers and determine type of action to achieve successful problem resolution
  • Record citizen information into the computer database ensuring 100% accuracy
  • Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
  • Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided
  • Assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.
Qualifications:
 Education 
  • High school diploma required
  • Associate's degree in communications, business, or similar field preferred
  • Equivalent work experience in a similar position may be substituted for educational requirements
Experience 
  • One year experience in emergency services dispatching in a 9-1-1 center or similar environment required
  • 24/7 on call experience preferred
Other
 
  • Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required
  • May be required to work varying shifts
  • Bilingual in English and Spanish (skill may or may not be required dependent upon position that is open)
 
 Additional details :
Access to hundreds of online and in-person training courses to help you understand our solutions, develop your skills and become more effective personally and professionally.
A spacious fitness center equipped with ellipticals, treadmills, stationary bikes, free and cable weights, and a fully equipped yoga/aerobics studio; locker/shower rooms include towels and private dressing areas.
On-campus dry cleaning service drop-off and pick-up.
Break rooms serving complimentary coffee, tea, hot chocolate, and soda located throughout the building are equipped with refrigerators and microwaves.
 
PLEASE NOTE:
  • West's Safety Services has strict background check requirements both pre-employment and throughout employment.
  • Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but  not limited to customer background checks, Criminal Justice Information Services certification, criminal history check, fingerprinting and training.
  • The company also runs a motor vehicle record check as part of the background check process.
  • The Company conducts pre-employment drug screening and periodic screening during employment
  • Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.