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Desktop Support
Ref No.: 17-01865
Location: Kansas City, Missouri
Position Type:Contract
Experience Level: 5 Years
Start Date: 06/12/2017
Position Description: Primary Responsibilities: • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, audio visual equipment, hardware peripherals and other desktop related equipment • Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications • Consistently meet Service Level Agreements • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues • Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals. • Work independently to troubleshoot all support requests and follow escalation policies • Responsible for computer hardware builds and maintaining inventory for computers ready to deploy • Provide support to all business users • Establish and maintain a positive professional relationship with users and clients • Participate in testing, documentation and implementation of assigned projects

Skills Required: Skills Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines; Works with vendor support contacts to resolve technical problems with desktop computing equipment and software; Recommends and / or performs upgrades on systems to ensure longevity; Windows Administration - Terminal Services, Active Directory, Group Policy and tools from 2008, and 2012 server, Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably) Windows Imaging - SCCM 2012, MDT, WDS SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365 Good knowledge on ticketing and monitoring tools Good knowledge on ITIL Processes End User computing skills – troubleshooting issues with desktops, laptops, Tablets Knowledge of Night watchman A++ Certification Client and Microsoft Surfaces with some Ipad use.

Experience Required: Must pass a Criminal Justice Information Services background check.

Education Required: College Level