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Senior Account Manager
Ref No.: 17-01799
Location: St Louis, Missouri
Position Type:Direct Placement
Start Date: 05/31/2017
Job description

POSITION SUMMARY

The Sr. Territory Specialist is responsible for ensuring territory revenue and profitability growth by maintaining business in existing accounts, while developing and implementing sales plans for assigned customers and prospect accounts. Regardless of the role, i.e. maintain or growth, overall focus should be on analyzing and exceeding customer expectations.

DUTIES AND RESPONSIBILITIES

Act safely in all aspects of the job, including the operation and maintenance of the company provided vehicle and compliance with all Athlon Solutions and customer site specific safety policies.
Provide and document onsite service to assigned accounts.
Competent at evaluating customer laboratory results, recommending chemical feed rates, and maintaining product inventory.
Diagnose, repair or adjust chemical feed equipment and be able to provide basic training to customers in these techniques.
Competent at adjusting chemical dosages and recommending customer operational changes when necessary.
Focus on customer retention and improving customer relationships through effective business calls and entertainment at all levels of the customer's organization.
Identify and resolve customer complaints, escalating as required.
Add customer value by acting as a business consultant to customer's key management by developing a thorough understanding of customer's business, strategy and operational issues.
Advise customers on the best products to accomplish their objectives.
Document the value offered and delivered to the customer in clear, customer accepted financial terms.
In coordination with the territory manager, develop sales plans and strategies for active and potential pursuits.
Assist the technical group by providing ongoing information regarding customer trends, issues and requests related to products and their application.
Contribute to the territory's team development by mentoring field and technical representatives.
Competent at handling all projects from the identification stage through data collection, Qualification, implementation, Value quantification, and Report out phases Has a high level of curiosity to improve the customers operations and our financial standing with existing customers Competent at training and mentoring all Field Rep's and Technical Rep's.
Complete required Athlon Solutions training and documentation on time.

JOB REQUIREMENTS

Bachelor's degree (Engineering, Chemistry, Biological Sciences or related field).
7-10 years of relevant work experience
Good communication skills (both written and verbal) Proficiency with MS Office products preferred