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Sr. Reliability Engineer Architect
Ref No.: 17-01607
Location: Austin, Texas
Position Type:Direct Placement
Start Date: 05/22/2017
BENEFITS AT A GLANCE: Competitive Pay, Medical, vision and dental, Life & disability insurance, Health and wellness events/programs, Paid vacation, Paid holidays, 401(k).

American Achievement Corporation has a long and successful history, providing products that mark special moments and achievements in people's lives. From our start in 1913 to today, the company has grown and evolved in many ways but the quality of our products and our commitment to our people have been at the highest standards throughout this long history.

In July of 2010, American Achievement Corporation (AAC) leveraged the reputations of both Taylor Publishing and Balfour to begin marketing and selling on-campus under one master brand: Balfour.

In June of 2015, the Company announced the acquisition of Gaspard LP, a North American manufacturer and distributor of academic regalia, clergy vestments, choral robes, and legal and judicial attire. Gaspard has a long history (founded in 1909) of manufacturing quality products at competitive prices and providing industry-leading customer service.

American Achievement provides products that forever mark the special moments of people's lives. As the parent company of brands such as ArtCarved ® , Balfour ® , Keepsake ® and Taylor Publishing ® , American Achievement's legacy is based upon the delivery of exceptional, innovative products, including class rings, yearbooks, graduation products, and affinity jewelry through in-school and retail distribution. American Achievement's products are available through a variety of distribution methods, including direct sales to students in high schools and colleges, national jewelry retailers, independent jewelry stores and mass merchandisers and direct to consumers from our websites. For more information on American Achievement, please visit our web site at .

The company is privately held and well positioned for continued growth and expansion, both from a capital perspective as well as an ability to continue to drive product innovation, enhancement and channel expansion.


The Sr. Site Reliability Engineer Architect will collaborate with Business and Technical teams to deliver operational excellence by driving process and operational improvements and maintaining a high level of excellence in day to day operations within the Ecommerce Technical team.
This role is responsible for creating and maintaining project plans, identifying and mitigating operational risk and facilitating strong project and operational communications.
The ideal candidate has a strong technical background working on technical and operational focused ecommerce projects and experience managing day to day ecommerce activities. They should be highly organized and proactive to lead cross functional teams in a dynamic fast paced environment. They should possess an acute attention to detail, and the dedication to see projects through from start to finish.
Traditional project management activities include planning, project scheduling, resource management including external 3rd party partnerships, budget tracking, status reporting, managing stakeholders, and day-to-day management of project work. The candidates should also be experienced in the end-to-end scrum or agile methodologies. They should be thorough and detailed with documentation and communication, efficient enough to meet deadlines and exude a collaborative attitude in all situations.
Lead and collaborate with cross functional and cross organizational teams to define, design and build web eCommerce initiatives and features
Develop detailed project, operational, resource and risk plans
Lead Magento & WCM development operations for code deployment, continuous integration, and source control.
Act as main point of contact for LVL 1 & 2 triage of daily issues while working to continually improve ecommerce operational effectiveness
Monitor and resolve day to day ecommerce activities such as batch processes between various front end and backend systems, issues that arise from the field or customer base that are technical in nature
Track and report operational status, uptime/downtime and project status to senior rmanagement
Work with scrum master to effectively manage development work within sprint.
Build environment and process to scale effectively and monitor system operations


Bachelor's in Computer Science or related field and/or demonstrated capability through previous experience and education to perform job responsibilities.

Minimum 3-5 years managing complex ecommerce projects or development teams.Ideally large-scale eCommerce projects.

Experience deploying Magento, LAMP stack, Web Content Management, MySQL, AWS.

Experience in creating continuous integration development environments.

Autoscaling with AWS.

Experience and solid understanding of ecommerce systems and processes. (Browse to cart, checkout to order fulfillment)

Architecture, programming and database experience in an ecommerce environment..

Ideally, this person has been in a Dev Ops architect position and has moved into management or looking to take the next step in management of similar projects and activities.

Highly proficient in developing project schedules.

Ability and desire to get deep into problem situations and work to resolve them.

Experience with JIRA, GIT, Confluence, MSOffice.

Strong proficiency with task sequencing, dependencies and third party vendor responsibilities for eCommerce platform implementation projects.

Demonstrates strong leadership skills.

Possess strong communication skills. (verbal and written)

Time management and organization skills.

Demonstrates flexibility and diplomacy when handling conflicts and addressing impediments.