Previous Job
Unified Communications L3 Operations Analyst
Ref No.: 17-01313
Location: Nashville, Tennessee
Position Type:Contract
Start Date: 05/10/2017
Specific Responsibilities
  • Avaya technical experience a must; Cisco IPT a huge plus
  • IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
  • 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
    • Response, triage and restoration of incidents
    • Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
  • 24x7 Critical Group Lync / MindAlign chat channel monitoring
  • Level 1 RADAR secure PBX health check and maintenance.
  • ReliaTel and Nectar Alerts validation and Sanity checks
  • Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
  • Daily global device health check of IPT infrastructure
  • Vendor management (raising incidents and tracking resolution status).
  • Vendor management for vendor & carrier related outages.
  • Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
  • Regional & Global Daily Service Review calls representation.
  • Change management for operational, incident, project & break-fix
  • Post Incident Review preparation of IPT related incidents & outages
  • Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
  • Project management and coordination of project activities.
  • Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
  • Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
  • Build CM network maps for new IP subnets
  • Creation of test extensions
  • Activate monitoring for phone registration
  • Validation of phone connectivity through new Juniper platform
  • Change IP network parameters on Avaya Media Gateways
  • Test call scenarios / validation
  • Validate carrier data failover to ensure phone registration
  • Validate all call functionality
  • Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.